SONTHERIAL Refund Terms

Welcome to SONTHERIAL! We are dedicated to offering our clients exceptional services and products. However, we understand that occasionally issues might arise. This document outlines the refund terms for all transactions conducted through our platform.

Eligibility for Refunds

• Refund requests must be made within 30 days of the original purchase date.
• Item or service must be in its original condition and not utilized beyond initial interaction.
• Proof of purchase is required for all refund requests.

Non-Refundable Items

Several types of goods are exempt from being returned, including:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Software products that have been downloaded or activated.
• Any product not in its original condition, damaged, or missing parts not due to our error.

Process for Requesting a Refund

1. Contact our customer service team at [email protected] to initiate your refund request.
2. Include your original purchase receipt and a detailed explanation of the reason for the refund.
3. Our team will review your request and respond within 5 business days.

Refund Processing Time

Upon approval, refunds will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. If you have not received your refund after 14 days, please contact us at [email protected].

Exchange Policy

We only replace items if they are defective or damaged. To exchange an item, send us an email at [email protected] and return your item to:

SONTHERIAL Office
1234 Business Parkway
Suite 5678
Metropolis, XY 12345

Contact Information

If you have any questions about our refund terms, please contact us at:

Email: [email protected]
Phone: (555) 123-4567

Thank you for choosing SONTHERIAL. We value your business and are committed to your satisfaction.